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CUSTOMER CARE

ALL RACHAEL RUDDICK GOODS ARE MADE WITH FINE, HIGH QUALITY LEATHER. PLEASE REFER TO EACH GARMENT'S INDIVIDUAL CARE TAG FOR SPECIFIC CARE INSTRUCTIONS. FOR ADDITIONAL QUESTIONS REGARDING CARE PLEASE CONTACT YOUR LOCAL LEATHER GOODS REPAIR SHOP OR EMAIL US AT FRIENDS@RACHAELRUDDICK.COM.

Texture and Craftmanship

Impeccable craftsmanship is paramount in presenting naturally embellished textures. Rachael Ruddick is a brand devoted to artisan design and respects the wild character of natural fabrics.

All long standing relationships are with family owned factories in Asia and in Los Angeles. Where all products are handmade.
The Los Angeles factory custom makes smaller runs which will enable the brand to develop an atelier, to fulfill red carpet requests immedi- ately and to create a strong brand story surrounding this.

A nomadic treasure hunter, Rachael sources Crocodile, Parrotfish, Snake Stingray, Calf and Lambskins in an assortment of emotive hues that have become synonymous with the Rachael Ruddick brand.

Leather 

Originally leather was sourced from partners in Oceania, more recently, tannery partnerships have extended to Pakistan, the US and Italy. Critical to the brand story is the creation of unique colors, textures and prints, therefore all leather is custom colored and patterned. The signature leather style for larger bags is the simplistic and soft veg tan finish leather, which is then layered with pops of texture and color, either on the main body, handles, gusset or trim.

Small leather goods provide the brand with the opportunity to introduce unique aquatic leather such as stingray, water snake, parrotfish and tie dye suede.
The brand works closely with larger retail partners on custom colors in veg tan finish leathers.

The jewelry range enables the brand to extend the leather story into inlay bangles and cuffs. 

Hardware

Hardware references surround finds at ports, resorts and in architecture. Rachael Ruddick hardware and jewelry are custom designed and tooled with a jeweler in New York City. 

LEATHERS

Our Italian Vegetable Tanned Leather is a classic leather that shows its wear beautifully over time. It is warm, it is strong, and it is personal.  It will not remain pristine and sleek, and although scratching will occur, we do not view these marks as defects. It is completely natural, meaning it is naked, with no synthetic top finishes. The surface of Vegetable Tanned leather will change over time, and exposure to water will create spots. While we recommend avoiding rain, the patina created by daily wear-and-tear is meant to change and evolve over time.

For advice on general maintenance and care, the best option is to take your bag to a trusted leather goods repair shop. To care for the bag at home, you can find commercial products in drugstores to clean and polish the leather.

Our Italian Calf Leather is a smooth, refined leather with a polished finishing. Although recognized for its longevity, it is still prone to occasional scratching if not handled with proper care.  We recommend occasionally treating this leather with a leather conditioner, which will help keep it hydrated.  To prevent the leather from developing marks, we recommend avoiding exposure to abrasive surfaces and always taking care to store the item properly in its dust bag when not in use. For lighter colors in this material we also recommend avoiding exposure to dark denim or other dark fabrics with loose dye, as the leather could be subject to color transfer or stains.

Our Italian Suede Leather is a soft, delicate leather with a velvet like finish. Darker and vibrantly colored suedes may stain lighter colored clothing and other materials if placed in close contact.  To prolong the life of your suede leather product we recommend pre-treating the leather with a suede protectant and avoiding exposure to water or other liquids.  We also recommend occasionally treating the leather with a suede brush, which can help smooth any marks or indentations on the surface.

Our Italian Tumbled Leather is a soft, rich leather with a pebbled finish, achieved through a natural softening process called milling.  It is strong and resilient; though general leather care is still recommended.  We recommend occasionally treating this leather with a leather conditioner, which will help keep it hydrated. For lighter colors in this material we recommend avoiding exposure to dark denim or other dark fabrics with loose dye, as the leather could be subject to color transfer or stains.

REGISTRATION

Registering on Rachael Ruddick allows you to create an account. This will enable you to check on the status of your order, as well as create a faster check out for future orders. You can register for an account in the upper right corner of every page. Once you are a registered user, simply click sign in on the top right of the homepage to access your account. If you have forgotten your account password, please click "forgot password" when signing in to reset your password.

NEWSLETTER

You can sign up for the Rachael Ruddick newsletter at the bottom left of every page. You will receive periodic updates on new styles, events, and restocks. You can unsubscribe at any time by selecting "unsubscribe" at the bottom of any newsletter.

ORDERING ONLINE

To place an order, add an item to your cart and proceed to check out. Once your order has processed, you will receive an order confirmation e-mail. Once your order has shipped, you will receive a shipping confirmation e-mail with tracking information.

Please note, once an order has been placed, we are unable to make changes to the order details or delivery address. Please ensure all details are correct prior to purchasing.

If you need assistance with your order or help locating a specific item or style, please e-mail us at friends@rachaelruddick.com

CART

Products on www.rachaelruddick.com are sold on a first come first served basis.

Your item is not reserved once you add to cart. Once you begin the checkout process the item will be reserved for 5 minutes to allow you to complete your purchase.

SOLD OUT

While we endeavor to make stock available to all of our customers we are currently experiencing high demand. If the item you are interested in is out of stock please click waitlist on the product page and enter your email address to sign up to be notified when the item is back in stock.

SHIPPING & DELIVERY

DOMESTIC SHIPPING (WITHIN THE US)

We offer free FedEx ground shipping for all orders to the 48 contiguous U.S. States.

FedEx Ground: Free

FedEx Standard Overnight: $50

For Hawaii, Alaska, Puerto Rico: $25

INTERNATIONAL SHIPPING (OUTSIDE THE US)

We offer free express shipping worldwide.  All international orders will be fulfilled by DHL.

DUTIES AND TAXES

All orders shipped outside of the US (with exception of EU, Canada, UK, Australia, China, Hong Kong and Japan) will be subject to Duties and Taxes. These can be seen at the check-out where you can opt to pay the duties and taxes.

European Union, Canada, UK, Australia, China, Hong Kong and Japan prices include duties and taxes in the product price.

Please note that the duty and sales taxes are non-refundable through Rachael Ruddick. However, you may be able to recover these by contacting your local customs bureau directly.

TRACKING YOUR DELIVERY

A tracking link directing you to the shipper’s portal will be sent to you via email once your order has shipped.

For International orders (outside US) that have been shipped you can track you delivery by clicking here.

ESTIMATED DELIVERY TIME

Orders placed before 1:00pm (ET) will be shipped out within 2 business days, regardless of shipping speed selected. Processing times do not include weekends or U.S. federal holidays.

FexEx Ground Shipping (within the US): 3-5 business days

FedEx Standard Overnight Delivery (within the US): 1 business day

International Express Shipping: 3-7 business days

SHIPPING RESTRICTIONS

Please note we do not ship to PO boxes. 

RETURNS & EXCHANGES

HANDBAGS

Rachael Ruddick will accept returns for handbag orders for refund in their original condition within 7 business of receipt of your order. Returned handbags must also include the original box, dust bags with original tags attached. Handbags with any sign of wear will not be accepted for a return. If you would like to exchange your handbag for an alternate size, please e-mail friends@rachaelruddick.com

SHOES

To accommodate any issues with fit, Rachael Ruddick will accept shoe orders for refund in their original condition within 14 days of receipt of your order. Returned shoes must also include the original shoebox and dust bags, and must be completely unworn. All shoes should be tried on a carpeted, clean surface, as shoe soles with any sign of wear will not be accepted for a return. If you would like to exchange your shoes for an alternate size, please e-mail friends@rachaelruddick.com

REQUEST A RETURN FOR US ORDERS

If you would like to request a return, please fill out the below form with your email address and order number. Once you have submitted your request, a return authorization and domestic shipping label will be sent to you within 72 hours with return instructions. Please do not ship your return back without this authorization, as it will not be processed.

Original shipping costs are non–refundable, and a $10 fee will be applied if you choose to use our domestic return label. Rachael Ruddick reserves the right to refuse any return on merchandise that does not meet the above requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued. We appreciate your understanding.

REQUEST A RETURN FOR INTERNATIONAL ORDERS (OUTSIDE US)

If you would like to request a return for an order from outside of US please email us at friends@rachaelruddick.com.

Rachael Ruddick reserves the right to refuse any return on merchandise that does not meet the above requirements. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the US.

All items must be returned in perfect condition, not used and with the original packaging and tags. We are unable to offer an exchange or refund on items that are scratched, damaged or not in their original packaging. Customs or any additional charges for returning the product will not be covered by Rachael Ruddick and any charges will be due to be payable by the customer if incurred by Rachael Ruddick and will be subtracted from any refund due.

If an item is returned to us because a customer refused to pay for any import taxes or customs duties due payable, Rachael Ruddick will seek to recover from the customer all costs or any fees incurred by Rachael Ruddick. Please note that if you refuse to pay custom duties upon delivery, a refund will only be issued after the product has been returned to us.

Normally the return of the product to Rachael Ruddick takes 1-2 weeks, but depending on the country’s customs officers, the Rachael Ruddick product could be held by the boarder for up to a maximum of 10 weeks, Rachael Ruddick is unable to offer a refund until the bag is safely returned to our logistics depot.

REFUNDS

If your order was placed within the US, all sales taxes will be refunded. For orders placed outside the US, shipping costs, customs duties and sales taxes are non-refundable through Rachael Ruddick. However, you may be able to recover the duties and taxes by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise. We do not cover any additional bank charges charged by the local banks or any additional shipping and handling charges paid on your original shipment, and these will be deducted in the event you return one of our products.

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